This policy explains what Reelstory, operated by Wosho LLC, 1209 Mountain Road Pl NE, Suite R, Albuquerque, NM 87110, USA ("Reelstory", "we", "us"), collects when you use story.reelzign.com, why, and what you can do about it.
1. What we collect
| Data | Why |
|---|---|
| Account email and login details | To create and secure your account and send you account-related email. |
| Payment details | Handled by our payment processor; we receive confirmation of payment and of what you bought, not your full card number. |
| The page addresses you paste, and the public business data Reelstory reads | To read the page and build your ad: the text of the page you pasted, the facts found on it, and the business's name, phone number, address and similar public details from its website. |
| Owner contact emails | Found on the business's own website or through a third-party contact-lookup provider when an ad is finished or you run a Prospect Finder search, and saved with it so you can send your pitch. |
| Prospect Finder searches | The cities and types of business you search and the businesses returned, so you can come back to them. |
| Client Studio workspaces | The client names, notes and brand details you add, and the review links you share. |
| Generated media | The stories, scripts, pitch emails, voice-overs, images, video clips and finished ads Reelstory makes for you, stored so you can find them again. |
| API keys you generate | To authenticate requests you make to Reelstory from outside the dashboard (for example the MCP integration). |
| Usage logs | Technical logs of the requests your account makes, including timing and cost of each external call, so we can operate, debug and secure the service. |
2. Who we share it with
We do not sell your personal data. To provide the service, the categories of data above are shared with the following processors, each acting on our behalf under their own data protection terms:
- Stripe, our payment processor, to handle checkout, receipts and refunds.
- Supabase, for sign-in, the database and file storage: your account data, business data, contact emails, workspaces and generated media.
- Vercel, to host and run the application and to render the finished ads.
- Anthropic (Claude), to read the page, list its facts, suggest story angles and write the story, the script, the scenes and the pitch.
- fal, the AI image and video provider that makes the illustrated stills and turns them into animated clips.
- ElevenLabs, for the voice-over.
- treg, a data gateway that runs the contact-lookup provider Tomba to find and verify a business owner's email, and runs the local business searches Prospect Finder uses.
- Resend, to deliver support messages and service email.
We may also disclose data if required by law, or to protect the rights, property or safety of Reelstory, our users, or the public.
3. Businesses you look up
When you paste a business's URL, Reelstory reads that business's public website to build a video and, where available, looks up a public contact email for the business through a third-party data provider. That business's own public data is processed to build your video; the business itself is not a Reelstory account holder and does not receive any notice from us that you looked them up.
4. Cookies
Reelstory uses a session cookie to keep you signed in. The launch marketing page also sets an affiliate-tracking cookie so an affiliate can be credited if you sign up after clicking their link. We do not use third-party advertising or cross-site tracking cookies.
5. Retention
We keep your account data, business data, contact emails, workspaces and generated ads for as long as your account is open, so your videos remain available to you. Usage and cost logs are kept for as long as reasonably needed for billing, debugging and abuse prevention. If you close your account, we delete or anonymise your personal data within a reasonable period, except where we need to keep some records to meet a legal or accounting obligation.
6. Your rights and deletion
You can ask us to access, correct, export or delete your personal data by emailing support@youzign.com. We will confirm your identity and act on a deletion request within a reasonable time, subject to any records we are required to keep by law.
If the law that applies to you gives you further rights, for example under the EU/UK GDPR (including the right to object to or restrict processing, and the right to lodge a complaint with your local data protection authority) or the California CCPA/CPRA (including the right to know, delete, correct and opt out of the sale or sharing of personal information, and the right not to be discriminated against for exercising these rights), those rights apply to you and the same contact email above is where to exercise them. We do not sell personal data as that term is defined under CCPA.
7. Children
Reelstory is not directed at, and must not be used by, anyone under 18. We do not knowingly collect personal data from anyone under 18. If you believe a minor has created an account, contact us and we will close it.
8. Security
We use reasonable technical and organisational measures to protect your data, including access controls on our database and encrypted connections. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Changes to this policy
We may update this policy from time to time. If a change is material we will make a reasonable effort to tell you, for example by email or a notice in the app.
10. Contact
Questions about this policy, or a request about your data: support@youzign.com.