30 days. Full refund. No questions asked.
If you are not satisfied within 30 days of your original purchase, email us and we will refund it. You do not need to justify it, argue for it, or explain what went wrong. One message is enough.
1. The 30-day guarantee
Reelstory's lifetime offer comes with a 30-day money-back guarantee. Buy it, log in, and actually use it. If at any point in the next 30 days you decide it is not for you, email support@youzign.com and ask for a refund. That is the whole process.
This guarantee also covers any order bumps or upsells bought at the same time as the main offer, and each can be refunded on its own without refunding everything else.
2. What gets refunded, and what gets revoked
A refund reverses the charge you paid. At the same time:
- Unspent credits from that purchase are revoked. Only credits you have not yet used to render a video are removed; nothing is clawed back from a video you already made.
- Videos you have already rendered and downloaded stay yours. The commercial licence to use, publish and sell those videos continues to apply after the refund. We are not going to chase you about a video you already sent to a business.
- Any bonuses or add-ons tied to the refunded purchase are removed along with it.
3. How to ask for a refund
Email support@youzign.com and say you want a refund. Include the email address on your account. You do not need to explain why, though telling us what went wrong helps us fix it for the next person.
4. Timelines
We aim to confirm your refund within one business day of your email. Once we process it, your payment processor typically takes a few business days to a couple of weeks to show the refund back on your original payment method, depending on your bank or card issuer.
5. No subscriptions
Reelstory does not sell a subscription or a monthly plan. The lifetime offer, Prospect Finder credit packs, Client Studio and credit packs are all one-time payments, so nothing renews and there is nothing to cancel.
6. After 30 days
Outside the 30-day window, purchases are generally final, but email us at support@youzign.com if something has gone wrong on our end, such as a billing error or a technical failure that used your credits without producing a video. We look at those on a case-by-case basis.
7. Chargebacks
If you have a problem with a charge, please contact us first so we can sort it out or apply the guarantee above. Going to your bank for a chargeback instead of emailing us, for something the guarantee would have covered anyway, can result in your account being suspended while the dispute is resolved. See the Terms of Service for the full policy.
8. Questions
Anything about billing, refunds or a plan change goes to support@youzign.com and is answered by a person.